Support Engineer (L2)

Triage employer tickets: SAML quirks, email deliverability, file uploads, and Mapbox geocoding edge cases. Document playbooks and escalate bugs with crisp repro steps.

  • Job type: On-Call
  • Remote: No
  • Salary: $69,000
  • Location: Chicago, IL
  • Tags: Support, Saml, Email, Debugging

Job details

Requirements

Support or NOC background; comfortable reading Laravel logs; patient with non-technical users.

Benefits

Shift differential for on-call week, health benefits, Chicago hybrid optional.

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